MAKING RETURNS

We are confident that you will be delighted with your purchase. However, under our 'no quibble' policy, if you wish to return the goods then please do so within 28 days of delivery and we will be happy to provide a full refund or exchange. Please note that goods returned under our 'no quibble' policy must be returned in an unused condition and unopened in their original packaging in a saleable condition with proof of purchase and the original delivery note.
Before returning any products to us, please telephone or email us at treehousebaby@btinternet.com to explain what the problem is.
Refunds will normally be processed within 7 working days of the goods being received by us. Unless the goods are faulty or damaged, you will be responsible for the cost of returning the goods to us. Please quote your invoice number, name and address with all returns. When returning goods, we recommend you use a 'signed-for' service, as proof of posting cannot be regarded as proof of receipt. Credit card refunds can only be credited back to the original card that the goods were bought with; if these details are not supplied there may be a delay in your card being refunded. Our returns policy does not affect your statutory rights as a consumer.
Please note that for hygiene reasons we cannot refund or credit washed/used bedding, mattresses or soft furnishings, unless faulty. Please be certain of your choice before washing or using. Returned goods must be clearly marked "Returns" and posted to:

RETURN ADDRESS

Treehouse Baby
60/64 South Methven Street
Perth
Scotland
PH1 5NX
Telephone 01738 444590

FAULTY PRODUCT

In the unlikely event of you receiving product with a manufacturing default, please return it within 14 days of receipt for an exchange or refund. Once the item has been inspected and the fault acknowledged, we will refund you the cost of delivery.